Satellite internet — on request
A satellite internet terminal is not fitted to every vehicle in the fleet. If you need connectivity along the whole route, say so when booking and we will confirm availability for your dates.
Your safety is our absolute priority
We take people where there is no coverage, no fuel stations and no recovery services. Below is the specific equipment and the protocols that make it work.
Communication protocols
There is no mobile network on the plateau. Contact with base runs over two independent channels.
Passenger insurance
Passenger transport is insured with Eurasia Insurance Company.
Vehicle-to-vehicle radio
On group departures the vehicles keep a permanent radio channel: the convoy does not stretch out or lose each other in the dust.
The fleet
The vehicles are prepared for the desert, not bought stock. The specifications below are what is actually fitted.
MT/AT tyres
Mud-terrain and all-terrain tread with reinforced sidewalls: it holds on sharp shell rock and does not tear on stony descents.
Reinforced suspension
Shocks and springs rated for constant load: water, fuel and camp gear on board do not bottom out the suspension on corrugations.
Upgraded cooling
An additional radiator and temperature monitoring: in summer the engine works with +45 °C outside.
Expedition camp
Self-sufficiency does not mean discomfort. This is how daily life works on the fifth day away from civilisation.
Wind-resistant tents
The frame withstands crosswind on the open plateau. A separate tent is pitched for each guest, with no sharing.
Folding cot — in the Lux tier
In Comfort and Comfort Plus the sleeping place is a camping mattress inside the tent. A folding cot with an air mattress is part of the Lux tier.
Compressor fridge
Holds +4 °C in the heat. Meat, dairy and fruit stay fresh throughout the route.
Field shower and toilet
Warm water and an enclosed cubicle at camp — basic hygiene is maintained even on the fifth day away from civilisation.
What happens in a breakdown
A step-by-step protocol the guide follows out loud and in order — no improvisation.
- 1Stop and assessThe group stays with the vehicle — it provides shade, water and a landmark for searchers. The guide assesses the fault and the water supply.
- 2Contact baseCoordinates and the nature of the fault are sent to base over the satellite channel. The dispatcher logs the time.
- 3On-site repairThe guide handles typical failures: punctures, overheating, getting stuck. The vehicle carries a spare wheel, compressor, jack and recovery rope.
- 4Replacement vehicleIf a repair is impossible, the vehicle is replaced: another one leaves the base and arrives within 3 to 6 hours depending on where you are on the route.
- 5Medical evacuationIn case of injury the guide provides first aid and calls evacuation to Aktau. Routes are pre-agreed with exit points to the highway.
Safety questions
The guide transmits coordinates to base over satellite and fixes typical faults on the spot. If repair is impossible, the vehicle is replaced: another one leaves the base and arrives within 3 to 6 hours depending on the location.
There is no mobile network on the plateau. The guide keeps in touch with base over a satellite channel, and the vehicles keep a permanent radio channel between them. Satellite internet for guests is not fitted to every car: tell us when booking if you need it.
Every vehicle carries a first-aid kit. Guides know the nearest highway exit points for evacuation to Aktau.
Yes, on routes of moderate difficulty. We confirm the age in advance, fit a child seat and adjust the schedule so daily transfers are shorter.
Still have questions about safety?
We answer them before you book, not after.